Frequently Asked Questions

Identity verification

Which TBC bank location branches can verify my profile in Georgia?

You can find your nearest location with our agent locator tool or any TBC bank location.

 

What do I do if I forgot my user ID, login password or my profile is locked?

Your mobile number is your user ID.

If you forgot your password, you can select the Forgot password option and a new password will be sent to your email.

If your profile is locked, please try to log in again after 30 minutes. You can also contact Western Union customer care number at 995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.

How long will it take to confirm my identity?

After you present a valid government-issued ID at one of the TBC bank location, you will receive a confirmation via email or SMS.

If you need to send a higher amount before your verification is completed, please visit a Western Union agent location.

Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for?

Yes. Only use Western Union to send money to friends and family.

Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money.

Do not transfer money to anyone who asks you to send them money:

  • For an emergency situation you haven’t confirmed.
  • For an online purchase.
  • For anti-virus protection.
  • For a deposit or payment on a rental property.
  • To claim lottery or prize winnings.
  • To pay taxes.
  • For a donation to charity.
  • For a mystery shopping asignment.
  • For a job opportunity.
  • For a credit card or loan fee.
  • To resolve an immigration matter.

If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.

Does Western Union need to confirm my identity?

Yes, if you want to send a higher amount, you will need to verify your profile by visiting a TBC bank location. After your profile is verified, you’ll be able to send up to 7499 USD or 18,000 GEL per transfer.

What do I do if I want to change my login details, password, or email address?

You can change your password at any time on the Profile page after you log in. Please select Edit profile from the right-side menu and change your password.

For online registration, you can use only one email address. After you verify your email, it cannot be changed.