Frequently Asked Questions

Send money in person
Who uses Western Union money transfer services? Who are Western Union® agents? How can I find a Western Union agent location in Georgia? View all questions →
Send money to a bank account from Georgia
Can I send money directly to a bank account? To which countries can I send money directly to my receiver’s bank account? How do I send money directly to a bank account from Georgia? View all questions →
Receive money
How can I collect the money? What documents can I use to pick up money in Georgia? How do I know if my money transfer has been received? View all questions →
Consumer Protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for Someone claiming to be from Western Union e-mailed me. What should I do? What is a Test Question? When is it used? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Send money online
Where can I find my receipt? To which countries can I send money online? How do I complete my first money transfer online in Georgia? View all questions →
Send money from a bank account
How do I send money directly to a bank account from Georgia? How long does a “Direct to Bank Account” money transfer take? What’s a bank code, and how do I find my receiver’s bank code? View all questions →
Registration and profile settings
How can I delete my Western Union® online profile? How can I change or update my profile? Does it cost anything to register for online services in Georgia? View all questions →
Identity verification
Which TBC bank location branches can verify my profile in Georgia? What do I do if I forgot my user ID, login password or my profile is locked? How long will it take to confirm my identity? View all questions →