Frequently Asked Questions

You can delete your online profile by contacting Western Union Customer Care at 995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.

You can change or update your profile information from the Profile tab after you log in.

If you want to change your personal information, go to your online profile and select Edit profile from the right-hand menu.

If you have any questions about your profile, please contact Western Union Customer Care at 995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.

No, it’s free.

Your phone number is your user ID.

If you forgot your password, you can select the Forgot password option and a new password will be sent to your phone number.

If you repeatedly entered incorrect details or your profile is locked, please try to log in to your profile after 30 minutes.

You can also call Western Union Customer care at 995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.

Anyone who meets the following conditions can use our online money transfer service:

• Residents of Georgia should have a passport or a valid government-issued ID.
• They must be at least 18 years old.
• They must accept the Terms and Conditions of Online Profile Registration and Online Privacy Statement for using our services.
• They must have a credit or debit card issued in Georgia.
• They must have a valid phone number issued in Georgia.

You can change your password or mobile number on the Profile page after you log in.

Select Edit profile from the right-side menu and change your password.

For online registration, you can use only one mobile number.

If you have any questions, please call Western Union customer service center at 995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.

Registration is required for most of our services.

Once you’re on our website, you’ll need to register and follow these steps:

• Enter your name, last name, middle name (if applicable) and your phone number.
• You will receive a one-time verification code to your mobile phone.
• Fill in the online registration form with the following information: full name, full address, date and country of birth, personal identification number, your government-issued ID or Georgian passport. When an expired ID is detected, you will be required to provide a new one.
• Once you have successfully registered online, you will be asked to accept the Terms and Conditions of Online Profile Registration and Online Privacy Statement for our online services.
• After your profile is created, you’ll be able to send up to 1499 GEL (500 USD) per transfer, per day and up to 10,000 GEL (3,500 USD) per month. If you want to send more, you will need to go through one-time verification in person at one of the TBC bank location. Learn more about it.

You can register only once with a valid ID and mobile number.