Frequently Asked Questions

Your receipt will be available online. You can also see the details of all your past transfers in your profile section on our website.

You can find all countries you are able to send money online from Georgia on our website. If you prefer to send money directly to a bank account, you can find the list of countries online. Transfers within Georgia are available.

Completing a money transfer in Georgia is easy. If you do not have a profile, you need to create one. After your profile is created, please follow these steps:

1. Log in to your profile.
2. Select the “Send money” option.
3. Enter your transfer details, the receiver’s information and choose the money pick-up method.
4. Add a new card or select one from previously used list.
5. Review and confirm your transaction.

Depending on the amount you want to send, you will need to verify your profile at one of the TBC bank location.

If you have any questions while registering, please call Western Union Customer Care at 995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.

You can add up to five credit or debit cards to your profile.

In case your card has expired or is lost, please remove it from the list and add the new one.

If your profile is not yet verified, you’ll be able to send up to 500 USD (1499 GEL) per transfer, per day and up to 3,500 USD (10,000 GEL) per month, within a total of 5 transfers a day or up to 30 transfers per month.

Once your profile is verified, you will be able to send up to 7,499 USD (18,000 GEL) per transfer.

If you wish to send more, you can visit our nearest agent location.

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer.

Your receiver will need this number to pick up the money. Do not disclose these details to anyone else. It can also be used to track your transfer.

Your online receipt will show if your transfer was approved.

When the transfer is completed, you’ll get an SMS or an email (if applicable) with your Money Tracking Control Number (MTCN).

You can pay online using a credit or debit card (Visa® or Mastercard® card) issued in Georgia. For more details, please call Western Union Customer Care at 995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.

A money transfer can be cancelled only if it has not been collected by the receiver.

If you wish to cancel your money transfer, please call Western Union Customer Care at 995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.

Yes, you can send money online from our website. After you’ve chosen your sender’s country, you’ll see the types of services available to you.